Need help fixing your tank?
To fix the floating pin and grommet at the base of your tank:
Over time, the grommet becomes dry and brittle due to the heat. This will cause the pin to slip into the grommet and prevent a good connection.
I don’t have a help guide up yet, but it’s fairly simple to replace. Simply take the base off the bank, break a Q-Tip in half, and press firmly into the base to remove the grommet and pin. To replace the grommet, place the tapered/narrow side of the grommet into the bottom of the base from the bottom (outside). Push the grommet in until it is flush, then gently place the pin in, taking care to not push all the way in. A new grommet will have some grip and allow the pin to float.